Terms of Service
Last updated: October 2026
These Terms of Service ("Terms") govern your use of the KOVA platform, including the KOVA apps for Android and Wear OS, the website and web dashboard, KOVA Tags, and the relay communication services operated by KOVA Connected Intelligence LLP, A-116, Plot No. 35, Urbtech Trade Centre, Sector 132, Noida, Gautam Buddha Nagar, Uttar Pradesh 201304, India. By using KOVA, you agree to these Terms. If you do not agree, do not use the platform.
1. Services Overview
KOVA provides a privacy-preserving communication relay platform. Vehicle owners can register their vehicles and obtain KOVA Tags. Third parties who scan these tags can contact the vehicle owner through KOVA's relay network without ever seeing the owner's personal phone number. KOVA is not a telecommunications provider but a technology platform that facilitates anonymized connections through third-party infrastructure.
2. Who May Use KOVA
You must be at least 18 years old to create a KOVA account. You may register only vehicles you own or are authorised to use, and you must keep their details accurate. One account belongs to one person.
3. User Accounts & Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You agree to: - Provide accurate registration information and keep it updated - Not use KOVA for illegal, harassing, or fraudulent purposes - Not attempt to bypass the privacy relay to obtain another user's contact information - Not use automated systems (bots, scrapers) to interact with the platform without written permission - Comply with all applicable laws, including the Information Technology Act, 2000 and IT Rules, 2021
4. Anonymous Contact & User Conduct
KOVA enables anonymous communication between parties. Because of the anonymous nature of this service, users agree: - Not to send threatening, abusive, or harassing messages through the relay - Not to use KOVA for spam, phishing, or unsolicited commercial communications - That KOVA reserves the right to block, disable, or terminate any user or vehicle that receives verified reports of misuse - That KOVA may cooperate with law enforcement as required by law, including providing non-identifiable communication logs in response to a valid legal order
5. Fair Usage
The calls, WhatsApp messages and SMS that reach you through your KOVA Tags are included in your plan, subject to fair usage. Fair usage is not a quota on everyday use: an owner who is contacted because their vehicle is in the way, has its lights on, is damaged, or needs attention will not run into it. It exists only to stop KOVA being used for something it is not for. As a vehicle owner, you agree: - To use your KOVA Tags to be reached about your own vehicles, and not to share, lend, or resell a tag, or put it on a vehicle that is not yours - Not to make, or arrange for others to make, calls or messages to your own tags without a reason, such as repeated testing or generating traffic - Not to use KOVA as a general calling or messaging service, or for business or promotional contact Where the use of an account or tag is clearly out of line with genuine contact about a vehicle, KOVA may get in touch with you, and may then limit, pause, or suspend calls and messages for that tag or account.
6. Not an Emergency Service
KOVA is not an emergency service and is not a replacement for one. It does not connect to the police, fire, ambulance, or any other emergency service, and nobody at KOVA monitors calls or messages as they happen. - A call or message through KOVA may be delayed, may not be delivered, and may not be answered: the owner may be unavailable, and KOVA relies on telephone networks, WhatsApp, SMS, and other services that it does not control - Emergency contacts you add to your account are people KOVA may try to reach about your vehicle. Adding them does not summon help, and KOVA does not guarantee it will reach them In an emergency, call 112, India's emergency number, first. Use KOVA alongside emergency services, never instead of them.
7. Calls, Recordings, Transcripts and AI
By using KOVA you agree that calls made through it are handled by an AI voice, the KOVA Assistant, and are recorded and transcribed, and that KOVA uses AI to summarise and translate them for the vehicle owner, as our Privacy Policy describes. Guests are told before they call. AI summaries and translations can contain mistakes: rely on the transcript, or the person, for anything that matters.
8. Messages from KOVA
You agree to receive service messages about your account, plan, vehicles and anyone trying to reach you, by WhatsApp, SMS, email and push notification. You can choose which channels KOVA uses for alerts in the app. Marketing messages are sent only if you opt in.
9. Plans, Payments, Renewals and Refunds
- KOVA's service is offered as a paid plan. Prices are shown before you buy and include applicable taxes, including GST - Renewal: plans renew automatically for the same period at the then-current price unless you cancel before the renewal date - Cancelling: you can cancel renewal at any time. Your plan stays active until the end of the period you have paid for - Refunds: purchases made from the KOVA store, including plans and KOVA Tags, can be refunded if you ask within 30 days of purchase. Write to KOVA Support or grievance@kova.buzz - Purchases from third parties: if you buy through Google Play (including in the KOVA app) or another seller, that seller processes the payment, and its terms and refund policy apply to that purchase. You manage and cancel Google Play subscriptions in Google Play - Price changes: we will tell you before a price change applies to your next renewal - If a payment fails, KOVA may pause your KOVA Tags until it is resolved
10. KOVA Tags
KOVA Tags are physical products. Delivery times are estimates. A tag is linked to one vehicle; you can move a tag to another vehicle or replace it in the app. KOVA Tags bought from the KOVA store are covered by the 30-day refund in section 9. If a tag arrives damaged or stops working, contact KOVA Support.
11. Privacy & Data Handling
Our Privacy Policy explains how we collect, use, and protect your data. Key commitments: - We do not sell or rent personal data to third parties - Phone numbers are stored securely and only retained as long as necessary for service delivery - We implement reasonable security safeguards as required under the Digital Personal Data Protection Act, 2023 - You can ask us to delete your account in the KOVA app (Account → Delete account) or as described at kova.buzz/delete-account. We do so within 30 days
12. Grievance Redressal
In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, KOVA has appointed a Grievance Officer: Grievance Officer: Samiya Khan Email: grievance@kova.buzz Complaints will be acknowledged within 24 hours and resolved within 15 days.
13. Reporting Misuse
If you receive or encounter any communication through KOVA that you believe is illegal, harassing, or violates these Terms, please report it immediately by emailing grievance@kova.buzz or contacting KOVA Support. KOVA will review and take appropriate action, which may include blocking the offending user, vehicle, or account.
14. Limitation of Liability
KOVA acts as an intermediary under the Information Technology Act, 2000. We provide the platform "as is" and are not liable for: - The conduct of users — whether vehicle owners or third parties contacting through the relay - Service interruptions caused by third-party infrastructure (telephone and messaging providers, Google, cloud providers) - Indirect, incidental, or consequential damages arising from use of the platform
15. Termination
KOVA may suspend or terminate accounts for violation of these Terms, at our discretion. You may delete your account at any time in the KOVA app (Account → Delete account) or as described at kova.buzz/delete-account; we do so within 30 days. Upon termination, your data will be deleted in accordance with our Privacy Policy.
16. The KOVA App and Our Rights
- KOVA grants you a personal, non-transferable licence to use the KOVA apps and website for their intended purpose. The apps are licensed, not sold - You may not copy, modify, reverse-engineer or resell any part of KOVA, or use it to build a competing service - KOVA, the KOVA logo and KOVA Connect are trademarks of KOVA Connected Intelligence LLP. Using KOVA gives you no right to use them - Other companies' terms also apply where you use their services through KOVA, such as Google Play for downloads and purchases, and WhatsApp for WhatsApp messages
17. General
- Indemnity: you agree to cover KOVA's losses arising from your breach of these Terms or misuse of the service - No warranty: KOVA is provided "as is" and "as available", without warranties of any kind, to the extent the law allows - Events beyond our control: KOVA is not responsible for failures caused by events beyond its reasonable control, including network outages and failures of third-party services - Severability: if any part of these Terms is found unenforceable, the rest still applies - Entire agreement: these Terms, with the Privacy Policy, are the whole agreement between you and KOVA about the service
18. Changes to Terms
We may update these Terms from time to time. Registered users will be notified of material changes via email or in-app notification. Continued use after changes constitutes acceptance of the updated Terms.
19. Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Gautam Buddh Nagar (Noida), Uttar Pradesh.